This competency framework is designed to be a tool for emptying service providers,
and the capacity development organizations that work with them, to understand the
knowledge, skills, and abilities required to deliver a high-quality service.

This competency framework can be used by:

1. Emptiers and capacity development organizations to structure professional development activities for emptying service providers, by outlining required knowledge, skills, and abilities.
2. Municipalities and utilities to begin thinking about the certification of emptying businesses by outlining all that is required to deliver a high-quality emptying service.